Last Updated: 19th September 2023
1. Introduction
Welcome to DMV Technology Ltd t/a Plexaweb (“Company,” “we,” “our,” or “us”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us. We are committed to protecting your privacy and ensuring the security of your personal data.
2. Information We Collect
2.1. Personal Information: We may collect personal information that you provide directly to us, such as your name, email address, phone number, postal address, and other contact details.
2.2. Website Usage Information: We use Matomo analytics in a self-hosted setup to collect information about your interactions with our website, including but not limited to IP addresses, browser types, pages viewed, and referral sources. This data helps us improve our website and services.
3. How We Use Your Information
We may use your personal information for the following purposes:
3.1. To provide and improve our web design and development, print, hosting, domain, SEO, and print marketing services.
3.2. To communicate with you about our services, updates, and promotions.
3.3. To analyze website usage data to enhance our website’s performance and user experience.
3.4. To fulfill legal and regulatory requirements.
4. Disclosure of Your Information
We may share your personal information with:
4.1. Third-party service providers who assist us in delivering our services, such as web hosting and analytics (Matomo in our self-hosted setup).
4.2. Legal authorities when required by law or to protect our rights, privacy, safety, or property.
4.3. Third-party contractors: In some cases, clients who enter into a contract with us for work may have that work done through third-party contractors. These contractors have contracts with us and are obliged not to share your details with anyone else. They are required to use and keep your details only for the specific project at hand or for the hired work, which may include information such as your name, company name, email, phone, address, and business details relevant to the project (e.g., email accounts, SSH login keys, passwords, control panel credentials, web hosting logins, etc.).
5. Data Security
We implement reasonable measures to protect your personal information from unauthorized access and misuse. However, no method of data transmission over the internet or electronic storage is entirely secure.
6. Your Choices
You have certain rights regarding your personal information, including:
6.1. Accessing, updating, or correcting your personal information.
6.2. Opting out of receiving promotional communications from us.
6.3. Requesting the deletion of your personal data, subject to legal obligations.
7. Data Removal Requests
If you would like to request the removal of your personal data from our systems, please contact us at [email protected]. We will process your request in accordance with applicable laws and regulations. Please note that we may need to retain certain information for legal or legitimate business purposes.
8. Cookies and Tracking Technologies
We use essential cookies for security and to process and fulfill orders on this website. These cookies are necessary for the proper functioning of our website.
9. GDPR Compliance
As part of our commitment to data protection, we comply with the General Data Protection Regulation (GDPR) for EU and EEA users. This includes:
9.1. Providing transparency about how we collect, use, and process your personal data.
9.2. Obtaining your explicit consent when required.
9.3. Allowing you to exercise your rights under GDPR, such as the right to access, rectify, or erase your data.
9.4. Safeguarding your data and ensuring it is not transferred to countries outside the European Economic Area without adequate protections.
10. CCPA Compliance
For California consumers, we also comply with the California Consumer Privacy Act (CCPA):
10.1. We respect your right to know what personal information we collect about you and how it is used.
10.2. You have the right to request the deletion of your personal information, and we will honor such requests in accordance with CCPA requirements.
10.3. We do not sell your personal information to third parties.
11. Data Protection Measures
We take your data protection seriously and have implemented a range of measures to safeguard your information:
11.1. Two-Factor Authentication (2FA): Access to user data is protected by 2FA, ensuring that only authorized personnel can access it.
11.2. Encryption: We enforce encryption on our website to secure data transmission and storage.
11.3. Quarterly Security Audits: We conduct regular security audits to identify and mitigate potential vulnerabilities.
11.4. Firewalls and VPNs: Our internal systems are fortified with firewalls, and we use Virtual Private Networks (VPNs) for added security.
12. Data Protection Officer (DPO)
If you have any questions or concerns about your data or our data protection practices, please feel free to contact our Data Protection Officer:
Daniel Vaughan Email: [email protected] Address: 35 Ladycross Road, Hythe, Southampton, Hampshire, United Kingdom, SO45 3JW
13. Notification of Privacy Policy Changes
We are committed to maintaining transparency in our data practices. While we will post updates to our privacy policy on our website, we may also notify you of significant changes via email or other communication methods when applicable.
14. Legal Basis for Processing (for EU/EEA Users)
If you are located in the European Union (EU) or European Economic Area (EEA), we will only process your personal information if we have a lawful basis for doing so under applicable data protection laws.
